The CRM Built for How Africa Does Business

Every Customer.
Every Channel.
One Platform.

USSD, Voice, SMS, WhatsApp, Email, Mobile Money — the channels your customers actually use. Ontech CRM connects them all into one intelligent platform, so no conversation falls through the cracks and no revenue is left on the table.

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634 API Endpoints
11 Channels
3 MNOs Direct Connect
Tier III Infratel DC

Trusted by leading organizations

Airtel Zamtel MTN Zedmobile ZANACO Madison Financial NAPSA

Everything You Need

A complete platform for customer engagement, case management, and business intelligence.

Unified Inbox

All customer conversations from SMS, WhatsApp, Email, Live Chat, and Facebook in one view.

Case Management

Track and resolve customer issues with automated workflows, SLA monitoring, and escalation.

Campaigns

Create, schedule, and track marketing campaigns across SMS, email, and WhatsApp channels.

Collections

Smart queue allocation, payment arrangement tracking, aging analysis, and automated reminders.

AI Analytics

Ask questions in natural language and get instant insights, forecasts, and custom reports.

Customer 360

Complete customer profiles with interaction history, cases, payments, and health scoring.

And More

Complaint Register

Industry-compliant complaint tracking, inquiry registers, and regulatory submissions.

SLA & Escalation

Auto SLA monitoring, multi-level escalation rules, and breach alerts.

AI Chatbot

AI-powered customer chatbot with intent recognition and account lookups.

Lead & Pipeline

Lead capture, scoring, pipeline stages, and conversion analytics.

Document Workflows

Multi-level approval workflows, document verification, and digital signatures.

Marketing Automation

Workflow builders, triggers, and lead nurturing sequences.

Why Foreign CRMs Fail in Zambia

Salesforce can't dial *388#. HubSpot can't collect via Airtel Money. No foreign CRM connects to all 3 MNOs or hosts data on Zambian soil. Ontech does — because we built it here.

Cloud PBX & WebRTC

Integrated softphone in the browser. Click-to-call, CDR analytics, IVR, call recording, and real-time agent status — all inside the CRM.

AI-Powered Lead Engine

Auto-scoring, pipeline automation, engagement tracking, stale alerts, and Claude AI insights — turn every lead into a deal, faster.

AI Proposal Generator

Claude AI analyzes leads and generates personalized proposals with tailored executive summaries, challenges, and solutions in seconds.

Data Sovereignty

All data hosted at Zamtel Infratel Tier III Data Center in Lusaka. Registered Data Processor (DPC-DP000394). Your data never leaves Zambia.

Cyber Security Act 2025

Full compliance powered by Ontech ICTM — ZCSA reporting, cyber audit, vulnerability scanning, and 8-framework compliance scoring.

Mobile Money & USSD

Direct integration with Airtel Money, MTN MoMo, Zamtel Kwacha. USSD *388# for feature phones. Premium collection, payments, and Buy & Pay services.

ZICTA Licensed ICTAZ Member (CORP-0106) DPC Registered (DP000394) PIA Compliant DPA 2021 & Cyber Security Act 2025

One CRM. Every Industry.

Whether you're collecting loan repayments, managing donor reports, or running a 200-seat contact center — Ontech CRM adapts to your business, not the other way around.

Financial Services

Digital lending, collections, mobile money, BOZ compliance, aging analysis

Contact Center

Omnichannel CRM, cloud PBX, workforce management, AI chatbot

NGO & Development

Field data collection, M&E dashboards, donor reporting, USSD surveys

Enterprise & Telecom

ERP integration, SMPP gateway, bulk messaging, API-first architecture

Connecting Africa,
One Channel at a Time

Integrated with the infrastructure that powers the continent.

USSD
Voice SIP
SMS
ERP Systems

True Omnichannel Experience

Meet your customers wherever they are. Ontech CRM unifies every communication channel into a single platform, so your team never misses a conversation.

  • Single agent view across all channels
  • Smart routing and auto-assignment
  • Canned responses and templates
  • Real-time collaboration between agents
  • Full conversation history per customer
USSD
Voice
SMS
WhatsApp
Email
Live Chat
Facebook
Web Portal
AI Bot

Intelligent Automation

Let the platform do the heavy lifting. Ontech CRM automates SLA tracking, escalation, notifications, and workforce management so your team can focus on customers.

  • Automatic SLA monitoring with breach alerts
  • Multi-level escalation rules and workflows
  • Scheduled callbacks and follow-up reminders
  • Agent shift management and availability tracking
  • Custom workflow builder for any business process
SLA Monitor
Escalation
Notifications
Callbacks
Agent Shifts
Workflows

Enterprise Integration Hub

634 API endpoints, direct MNO connectivity, and pre-built connectors for Zambian infrastructure.

CloudPBX

WebRTC softphone, CDR, IVR

USSD *388#

Self-service on any phone

Mobile Money

Airtel, MTN, Zamtel direct

SMS Gateway

SMPP to all MNOs

WhatsApp

Business API + OCR

Social Channels

Facebook, LiveChat, AI Bot

ERP Sync

Invoices, contracts, projects

REST API

634 endpoints, Swagger

ICTM

Cyber Security compliance

ClickHouse

Analytics data warehouse

Compliance & Security

Built for regulated industries in Zambia. Full compliance with Data Protection Act 2021, Cyber Security Act 2025, and BOZ regulations — out of the box.

  • Data Protection Act 2021 — Registered Data Processor (DPC-DP000394)
  • Cyber Security Act 2025 — CII registration, incident reporting, cyber audit
  • Hosted at Zamtel Infratel Tier III Data Center — data never leaves Zambia
  • Granular RBAC with unlimited custom roles, JWT authentication, encryption at rest and in transit
  • Full audit trail with 7-year retention — every action logged, every record traceable
  • BOZ-compliant complaint register with statutory deadlines and regulatory reporting

Customer Self-Service Portal

Empower your customers with a branded portal where they can manage their accounts, submit cases, and make payments — 24/7 without agent involvement.

  • Account statements and transaction history
  • Online payments and billing
  • Case submission and status tracking
  • Product catalog and applications
  • OTP-based authentication

Stop Losing Customers
to Disconnected Systems

Every missed call, unread SMS, and lost WhatsApp message is revenue walking out the door. See what changes when every channel, every customer, and every team member connects in one platform.

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