About Ontech Solutions
Delivering enterprise technology solutions across Zambia since 2020.
Who We Are
Ontech Solutions Limited is a Zambian technology company specializing in enterprise CRM, omnichannel communication, and last-mile service integration. Founded in 2020 and headquartered in Lusaka, we partner with all major mobile network operators — Airtel, Zamtel, Zedmobile, and MTN — to deliver USSD, Voice SIP, SMS, and PBX solutions that connect businesses to their customers.
Our flagship product, Ontech CRM, is a comprehensive customer relationship management platform designed for enterprises and SMEs. From contact center operations and case management to AI-powered analytics and automated campaigns, we help organizations transform how they engage with customers.
With clients spanning microfinance, insurance, government, healthcare, and telecommunications, Ontech Solutions has become a trusted technology partner for organizations seeking to modernize their customer engagement capabilities.
2020
Year Established
Our Mission
To deliver affordable, integrated technology solutions that connect African enterprises to their customers through every communication channel — USSD, Voice, SMS, WhatsApp, and beyond.
Our Vision
To be the leading CRM and omnichannel platform provider in sub-Saharan Africa, recognized for enabling businesses to deliver exceptional customer experiences through innovative, locally-integrated technology.
Our Core Values
The principles that guide everything we do.
Integrity
We operate with honesty and transparency in all our dealings.
Customer Focus
Our customers are at the heart of every decision we make.
Innovation
We continuously seek new ways to solve problems with technology.
Empowerment
We believe in empowering businesses with technology that gives them a competitive edge.
Our Leadership
Meet the team driving Ontech Solutions forward.
Wezi Munthali
Managing Director
Director of Technology
Chief Technology Officer
Director of Operations
Chief Operations Officer