Industry Solutions

Ontech CRM adapts to your industry with pre-configured workflows, compliance modules, and channel integrations.

Built for Your Industry

Whether you're in financial services, government, healthcare, or retail, Ontech CRM has the tools you need.

Microfinance & Banking

Manage loans, collections, and customer accounts with BOZ-compliant complaint handling and regulatory reporting.

  • Loan lifecycle management
  • BOZ complaints register
  • Payroll deduction tracking
  • Core banking API integration

Insurance

Streamline claims management, policy tracking, and agent performance monitoring with automated customer notifications.

  • Claims case management
  • Policy renewal reminders
  • Agent performance tracking
  • Automated SMS notifications

Government & Parastatals

Citizen engagement through USSD self-service, complaint management, and multi-channel communication for public institutions.

  • USSD citizen self-service
  • Complaint & inquiry management
  • SLA compliance tracking
  • Multi-department routing

Healthcare

Patient engagement with appointment reminders, SMS health notifications, and case management for patient inquiries.

  • Appointment SMS reminders
  • Patient inquiry management
  • USSD health surveys
  • Campaign health notifications

Telecommunications

Subscriber management, USSD value-added services, campaign management, and customer complaint resolution.

  • Subscriber CRM
  • USSD VAS deployment
  • Churn prediction analytics
  • Campaign management

Retail & SMEs

Lead management, sales pipelines, customer loyalty programs, and targeted marketing campaigns for growing businesses.

  • Lead and pipeline management
  • Customer loyalty tracking
  • SMS marketing campaigns
  • Sales analytics

MNO Partnerships That Power Your Business

Ontech Solutions has strategic partnerships with all major mobile network operators in Zambia. This means direct integration — no middlemen, lower costs, and higher reliability.

  • USSD Short Codes Deploy interactive menus on Airtel, Zamtel, Zedmobile, and MTN networks.
  • Direct SMS Connectivity SMPP connections to each MNO for bulk SMS, OTP, and transactional messaging.
  • SIP Voice Trunking Enterprise voice services with local number provisioning and call routing.
Airtel USSD · SMS · Voice
Zamtel USSD · SMS · Voice
Zedmobile USSD · SMS
MTN USSD · SMS · Voice

Find the Right Solution for Your Business

Let us show you how Ontech CRM can be configured for your industry and scale.

Request a Demo Contact Sales