Unified USSD, Voice, SMS, and omnichannel CRM that helps businesses across Zambia connect with every customer, on every channel.
Trusted by leading organizations
A complete platform for customer engagement, case management, and business intelligence.
All customer conversations from SMS, WhatsApp, Email, Live Chat, and Facebook in one view.
Track and resolve customer issues with automated workflows, SLA monitoring, and escalation.
Create, schedule, and track marketing campaigns across SMS, email, and WhatsApp channels.
Smart queue allocation, payment arrangement tracking, aging analysis, and automated reminders.
Ask questions in natural language and get instant insights, forecasts, and custom reports.
Complete customer profiles with interaction history, cases, payments, and health scoring.
Industry-compliant complaint tracking, inquiry registers, and regulatory submissions.
Auto SLA monitoring, multi-level escalation rules, and breach alerts.
AI-powered customer chatbot with intent recognition and account lookups.
Lead capture, scoring, pipeline stages, and conversion analytics.
Multi-level approval workflows, document verification, and digital signatures.
Workflow builders, triggers, and lead nurturing sequences.
Integrated with the infrastructure that powers the continent.
Meet your customers wherever they are. Ontech CRM unifies every communication channel into a single platform, so your team never misses a conversation.
Let the platform do the heavy lifting. Ontech CRM automates SLA tracking, escalation, notifications, and workforce management so your team can focus on customers.
Connect Ontech CRM to your core business systems with pre-built connectors and open APIs.
Customer & transaction data sync
Invoices, contracts, projects
Mobile money & card processing
Enterprise SSO
41+ endpoints
Event-driven integrations
Asterisk & 3CX
Direct MNO connections
Built for regulated industries. Ontech CRM gives you the audit trails, access controls, and reporting tools needed to meet regulatory requirements.
Empower your customers with a branded portal where they can manage their accounts, submit cases, and make payments — 24/7 without agent involvement.
See how Ontech CRM can streamline your customer engagement and drive growth.